Volunteer Training Resources

Training can help volunteers and service providers better identify seniors who are isolated, understand their needs, and connect them with appropriate services and resources. Many of the training modules below will connect you with resources you can download to conduct interactive workshops for volunteers and staff who work with seniors. For each module, we also highly recommend Fact Sheets on Risk Factors affecting Social Isolation of Seniors, such as Caregiver Burnout, Physical Health, Mental Health, Low Income, Life Transitions, Linguistic and Cultural Barriers and Seniors Services and Benefits.

Other helpful resources:
Stress Management
Depression in Older Adults

Exploring Risk Factors

Exploring Risk Factors

Learn how vitally important social connections are to seniors’ wellbeing, and examine barriers faced by seniors that put them at risk of social isolation. Identify valuable ways to support seniors to build and maintain their social connections.

Communicating to Foster Connections

Communicating to Foster Connections

Hone your active listening skills as you explore boundaries and roadblocks to effective communication. Identify strategies to strengthen your ability to communicate and connect with seniors.

Exploring Diversity & Inclusion

Exploring Diversity & Inclusion

Explore how we’re affected by power and privilege and learn about linguistic and cultural barriers that contribute to seniors’ isolation. Strengthen your ability to support seniors in the face of these barriers.

Moving Through Grief & Loss

Moving Through Grief & Loss

Identify the central needs of those who are mourning. Learn about the physical and emotional reactions of grief and explore helpful ways to support a senior who is grieving.

Preparing for End of Life

Preparing for End of Life

Build your awareness of emotional and spiritual needs that arise when living with a life threatening illness. Explore your own personal thoughts on death and dying and expand your capacity to provide emotional support to a senior facing a life-limiting illness. Following are several highly recommended on-line resources:

Accessing End of Life Care in BC

Fraser Health Hospice Palliative Care

Vancouver Coastal Health Hospice Palliative Care

Canadian Virtual Hospice – Information and support on palliative and end of life care, loss and grief.

At LivingMyCulture.ca, people from various cultures share their stories and wisdom about living with serious illness, end of life and grief to support others.

Caring for Patient’s Spirits at End of Life

Caring for a Patient’s Spirits

Identify common themes in spirituality at end of life. Explore the nature of spiritual suffering as you examine ways of offering Spiritual Care.

Becoming Dementia Friendly

Building our capacity to support seniors

Strengthen your knowledge of dementia and build coping skills. Reduce stigma for persons living with this disease and promote a Dementia Friendly approach to supporting older adults.

Seniors Services and Benefits

Uncover keys to secure and retain benefits for an older adult experiencing life transitions and events that strain an already limited income. Find out who is eligible, when and how to apply.

Medical Services Plan of BC
Find out what you need to know about the Medical Services Plan of BC. Explore eligibility, dependents and residency requirements.

Old Age Security
Find out what you need to know about Old Age Security and the Guaranteed Income Supplement.

Shelter Aid for Elderly Renters – SAFER
Learn about the SAFER program and how it helps make rent more affordable for BC Seniors with low to moderate income.

BC Fair PharmaCare
Find out how the BC Fair PharmaCare Plan helps British Columbians with the cost of eligible prescription drugs and designated medical supplies. Learn who is eligible, what costs are covered and where to get more information.

BC Bus Pass Program for Seniors
Explore the BC Bus Pass program, which provides an annual bus pass for a reduced price to low income seniors in BC.

Homeowners Property Tax Deferral and Home Adaptations for Independence (HAFI)
Examine the Homeowners Property Tax Deferral to find out how this program works and how it benefits seniors. Learn also about financial assistance for Home Adaptations for Independence for eligible low income British Columbians with mobility or health issues.

We’re all connected: Building Personal Support Networks

Explore the benefits of having a network of people to provide comfort, connection, encouragement and care. Identify strategies for building a personal support network.
We’re all connected: Building Personal Support Networks (Slides)
Building Personal Support Networks (Worksheet)